Privacy Policy
Last updated: 23 September 2026
Capital Fobs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us about our door entry fob duplication services.
1. Who we are
Capital Fobs provides door entry fob duplication services in Edinburgh and surrounding areas.
For the purposes of UK data protection law, Capital Fobs is the data controller responsible for your personal information.
Email: info@capitalfobs.co.uk
Website: www.capitalfobs.co.uk
If you have any questions about how we handle your personal information, please contact us using the email address above.
2. Information we collect
When you contact us through our website or use our services, we may collect some or all of the following information:
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Your name
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Telephone number
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Email address
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Information you provide about your door entry fob or access system
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Photographs of your fob or entry system if you choose to send them to us
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Your address or location where required to arrange an on-site visit
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Details of your enquiries and communications with us
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Information relating to services you purchase from us
We only collect information that is reasonably necessary to provide our services and communicate with you.
3. How we collect your information
We may collect personal information when you:
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Complete a contact or enquiry form on our website
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Email us
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Telephone us
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Send us information or photographs relating to your fob
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Arrange or purchase a fob duplication service
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Communicate with us before, during or after providing our services
Where you provide information directly to us, we will use it for the purposes explained in this Privacy Policy.
4. How we use your information
We may use your personal information to:
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Respond to your enquiry
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Check whether your fob may be compatible with our duplication service
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Provide quotations or pricing information
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Arrange appointments and on-site visits
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Provide and administer our services
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Contact you regarding your enquiry or service
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Process payments where applicable
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Keep records of transactions and communications
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Deal with complaints or service issues
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Comply with legal, accounting and tax obligations
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Protect our business against fraud or misuse
We will not use your personal information for purposes that are incompatible with those described above without providing appropriate information or obtaining consent where required.
5. Lawful basis for using your information
We process your personal information using the lawful bases permitted under UK data protection law.
Depending on the circumstances, these may include:
Contract: We may need to use your information to provide a service you have requested or to take steps at your request before providing a service.
Legitimate interests: We may use information where it is reasonably necessary for us to operate and manage our business, respond to enquiries, maintain customer records and provide our services.
Legal obligation: We may process information where necessary to comply with legal, accounting or tax requirements.
Consent: Where we rely on your consent, you can withdraw that consent at any time by contacting us.
6. Sharing your information
We do not sell or rent your personal information to third parties.
We may share personal information where necessary with trusted service providers who help us operate our website or business. These may include:
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Website and hosting providers
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Website form or enquiry services
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Email providers
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Payment providers, where applicable
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Professional advisers such as accountants
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Government, regulatory or law-enforcement authorities where we are legally required to do so
Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
7. Photographs of fobs and access systems
If you send us a photograph of your door entry fob or access system, we may use the photograph to:
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Identify the type of fob or access system
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Assess whether we may be able to duplicate it
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Provide information about compatibility and pricing
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Prepare for an appointment
Please avoid including unnecessary personal information in photographs you send to us.
8. How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
We may retain customer and transaction information for longer where necessary to meet legal, accounting, tax or other legitimate business requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Cookies and website technologies
Our website may use cookies and similar technologies to operate the website, understand how visitors use it and improve our services.
Some cookies may be provided by third-party services used by our website.
Where consent is required for non-essential cookies, we will provide the appropriate cookie controls.
You can also manage cookies through your browser settings.
The ICO advises that website visitors should be informed about cookies and that consent may be required for non-essential cookies.
11. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
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Ask for access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information where there is no good reason for us to continue processing it
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Ask us to restrict how we use your information in certain circumstances
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Object to certain processing, including processing based on legitimate interests
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Request certain information in a portable format where applicable
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Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact us at:
The ICO confirms that businesses should explain people's data protection rights and how they can exercise them.
12. International transfers
Some of the technology and service providers we use may process personal information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
13. Third-party websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend checking their privacy policies before providing them with personal information.
14. Children's information
Our services are not specifically directed at children, and we do not knowingly collect personal information from children through our website.
If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review the information and take appropriate action.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
16. Complaints
If you have concerns about how we have handled your personal information, please contact us first:
Email: info@capitalfobs.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
17. Contact us
If you have any questions about this Privacy Policy or how Capital Fobs handles your personal information, please contact:
Capital Fobs
Edinburgh & surrounding areas
Email: info@capitalfobs.co.uk
Website: www.capitalfobs.co.uk